Travis Association for the Blind/Austin Lighthouse
  • 21-Nov-2022 to 20-Dec-2022 (CST)
  • Austin, TX, USA
  • DOE
  • Hourly
  • Full Time

Paid medical stipend, PTO, Vacation, Birthdays, 403b retirement. M-F schedule 7:00am-3:30pm


ABOUT TAB:

Travis Association for the Blind/Austin Lighthouse (TAB) a non-profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic-minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.

Today, Travis Association for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.

Our Core Values guide us in everything we do: LIGHT: Leadership, Integrity, Growth & Innovation, Heart, and Teamwork.

TAB offers a variety of benefits to include: 403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more.




Job Summary


The Customer Service Representative will ensure that all customer interactions are resolved in a timely manner and communicate as necessary to provide overall satisfaction. Seeking local Austin, Texas candidates. This role is on-site and not a remote position.

Responsibilities

· Communicate with customers through various channels to provide information about products/ services, order status/tracking and to resolve complaints.

· Walk customers through basic troubleshooting or setup processes.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

· Respond promptly to internal and external customer inquiries.

· Communicate and coordinate with colleagues as necessary.

· Provide feedback and offer suggestions for continuous improvement to the customer experience.

· Keep records of customer interactions, transactions, comments and complaints.

· Solicit sales of new or additional services or products.

· Obtain and examine all relevant information to assess validity of complaints and to

determine possible causes.

· Maintain VA contact list database.

· Manually key orders into Syteline ERP.

· Process credit card payments.

· Send order confirmation to customer.

· Import EDI orders into Syteline.

· Provide support for e-commerce ordering.

· Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).

· Complies with and ensures employees understand and comply with TAB's policies and procedures.

· Holds self and others accountable for behaving in accordance with behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).

· Other duties as assigned


The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


Knowledge, Skills and Abilities

· Prior Customer Service and data entry experience preferred.

· Computer skills are a must.

· Ability to stay calm when customers are stressed or upset.

· Knowledge of principles and processes for providing customer and personal services.

· Knowledge of administrative and clerical procedures.

· Ability to deal with highly sensitive and confidential information.

· Time Management

· Critical Thinking

· Persuasion

· The ability to tell when something is wrong or is likely to go wrong.

· The ability to read and understand information and ideas presented in writing or in alternate form.

· The ability to effectively communicate information and ideas verbally and in writing so others will understand


Supervisory Responsibility

· None

Communication & Contacts Required

· Employees, departments, managers, executives, vendors, community members

Decision Making/Judgment Required

· Makes decisions as per Standard Operation Procedures and Company Policies

Minimum Education and Experience


· High School Diploma or GED

· Some college preferred


Physical Requirements

With or without reasonable accommodation, employees in this position must be able to:

· Prolonged periods of working on a computer

· Ability to be in a stationary position (stand/sit) for 4-8 hours

  • Ability to lift/move up to 15 lbs. at times
  • Ability to bend, stoop, squat, adjust position for 20% of time
  • Ability to work in conditions with varying temperature, including cold and/or heat




ADDITIONAL NOTES:

  • Background Check and Drug Screen required
  • Confirmation of COVID-19 Vaccination Status (or approved Accommodation Request)
  • Internal and external applicants accepted
  • Verifiable documentation of ability to work in the US

Individuals who are blind or visually impaired are encouraged to apply


TRAVIS ASSOCIATION FOR THE BLIND, A NON-PROFIT ORGANIZATION, IS AN EQUAL OPPORTUNITY EMPLOYER/AFFIRMATIVE ACTION EMPLOYER

TAB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetics or any other characteristic protected by law. In addition to federal law requirements, TAB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO is the law. To review your rights under Equal Employment Opportunity, please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


Travis Association for the Blind/Austin Lighthouse
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